0 ratings
Item #:
89042262
Call center organizational strength and strategic management What operators and managers need to know ~ View operations from
77% of respondents would recommend this to a friend
Item #:
89042262
LKR 18330
Price Details
Excluding Shipping & Custom charges ( Shipping and custom charges will be calculated on checkout )
*All items will import from JP
0 ratings
Write a review
In stock
Imported from Japan store
QTY:
Order now and get it around Saturday, October 24
Secured transaction
Ubuy works hard to protect your security and privacy. Our advanced payment security system ensures confidentiality by encrypting your information during transmission using AES (Advanced Encryption Standards) and SSL (Secure Socket Layer) protocols. Your payment details are 100% secure as we do not share your payment details with third party sellers.
Our Top Logistics Partners
Call centers are used by operators, who are the only customer contact point, as a strategic weapon to use conversation to enable customers to use their products and continue to use them.
Fast
Shipping
Free
Return*
Secure Packaging
100% Original Products
PCI DSS Compliance
ISO 27001 Certified
Note: Step Down Voltage Transformer required for using electronics products of JAPAN store (100 V). Recommended power converters Buy Now.
What Stands Out
Comprehensive Insights
This book provides in-depth knowledge on call center operations, guiding operators and managers to analyze conversations and data effectively for strategic improvement.
Strategic Management Focus
Focuses on the interplay between organizational strength and strategic management, equipping call center leaders with the tools necessary to enhance performance and efficiency.
Practical Framework
Offers a actionable framework for tracking service positioning, enabling proactive decision-making and fostering a culture of continuous improvement within call center teams.
Product Details
| Publisher | u30adu30e3u30eau30a2u6559u80b2u51fau7248 |
| Publication date | November 30, 2013 |
| Edition | First Edition |
| Language | Japanese |
| Print length | 171 pages |
| ISBN-10 | 4907129033 |
| ISBN-13 | 978-4907129033 |
| Item Weight | 400 g |
Who Should Buy?
-
Managers in Call Centers
This book provides managers with insights on improving operational efficiency and strategic decision-making in call centers.
-
Business Analysts
Analysts can leverage the methodologies discussed to evaluate performance metrics and enhance service delivery in call centers.
-
Training Facilitators
Facilitators will find practical strategies for training staff on effective communication and operational processes within call centers.
-
Small Business Owners
Small business owners may not find the strategies applicable due to differing operational scales and complexities.
Product Description
Call center organizational strength and strategic management What operators and managers need to know ~ View operations from conversationsnumbersphenomena ‐SPT RService Positioning Tracking~ Hardcover – November 30, 2013
Have any Query? Chat with us
Customer Questions & Answers
-
Question:
How to Shop Call center organizational strength and strategic Online From Ubuy?
Answer: It’s easy to shop Call center organizational strength and strategic online from Ubuy. You just have to search for the product, choose your shipping method while checking out and get it delivered to your location. -
Question:
Is Call center organizational strength and strategic Available to Shop Online in Sri Lanka?
Answer: Yes, at Ubuy Sri Lanka this product is available for you to shop at a reasonable price. The Call center organizational strength and strategic is not available locally but you can trust us with our express shipping services. -
Question:
How Long Does It Take to Get Product After Placing the Order?
Answer: The delivery time of your ordered product varies as per what you've ordered and the shipping method that you've chosen. The estimated delivery time is mentioned during the checkout process, so be carefree while shopping.
石原康子 Editorial Review
No editorial reviews found
Customer Reviews & Ratings
1 customers ratings
-
5 Star
0%
-
4 Star
100%
-
3 Star
0%
-
2 Star
0%
-
1 Star
0%
Review this product
Share your thoughts with other customers
Pros
- Good for team collaboration
- User-friendly interface
- Helpful customer support
- Flexible functionality
- Regular updates available
Cons
- Some features may feel overwhelming.
Platform Trust & Buyer Confidence
JK
Jasmin
Verified buyer
“Great products and very good service: very easy and very fast international delivery.”
9 September 2026 · via Trustpilot
AG
Anke
Verified buyer
“Wonderful online shopping experience, smooth transaction from the start. Payment method works conveniently and delivery is unexpectedly fast and reliable. You go the extra mile for service. What makes this even more amazing, you deliver to Namibia. I will remain a happy Ubuy customer and will increase my purchases for sure! Thank you!”
10 September 2026 · via Trustpilot
H
Hazel
Verified buyer
“Very easy to find the products what you need, and so fast delivery, that’s why I highly recommended to others costumers to used ubuy.”
10 September 2026 · via Trustpilot
O
Opaleye
Verified buyer
“I received exactly what I ordered I was skeptical about your site because that was my first time to order. But the order came timely and neatly packaged. I was not disappointed. Thank you.”
11 September 2026 · via Trustpilot
AC
Adele
Verified buyer
“Easy to find and order what you want on the website. Delivery is quick to the UK”
8 September 2026 · via Trustpilot
WHY SHOP WITH US
Secure Checkout
Global Delivery
Easy Returns
Genuine Products
Product Price History
Important information
- Limitations : For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). The recipient is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Ubuy or its affiliates, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
- Not all the products listed on Ubuy are for sale, as Ubuy is a global search engine. Products are subject to export/trade regulations.
LKR 18330
Order now and get it around Saturday, October 24
This item is not restrict in my country.(Please click on above link if this item is not restrict in your country, So our team will review and allow.)
QTY:
Secured transaction
PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
Our Top Logistics Partners
Fastest cross-border delivery
Features & Benefits
- Transform your call center into a strategic asset.
- Enhance customer satisfaction and retention.
- Focus on long-term profitability through effective management.
- Learn the operational differences between Japan and Western call centers.
- Gain valuable insights on managing call center performance.
- Unlock the potential for improved customer engagement and loyalty.
Ubuy Assurance
Experience worry-free shopping with 100% original products, PCI DSS-compliant payment security, ISO 27001-certified data protection, the fastest cross-border delivery, free returns *, and secure packaging on every order.